Refund Policy
Effective Date: March 13, 2024
No Refunds
Due to the digital nature of our products (templates, themes, and GPL plugins), t4template does not offer refunds. Once a product is downloaded, it cannot be returned.
We Will Help!
We understand that sometimes you might encounter issues with our products. We are committed to providing excellent customer service and will do our best to resolve any problems you experience.
Here’s how we can help:
- Installation and Configuration: If you have difficulty installing or configuring a product, we offer comprehensive documentation and support channels. Our team is happy to assist you through the process.
- Functionality Issues: In the rare case that a product doesn’t function as described, please contact us with details of the issue. We will investigate and provide solutions, which may include bug fixes, workarounds, or alternative product recommendations.
- Compatibility Issues: While we strive for broad compatibility, there’s always a chance a product might not work perfectly with your specific setup. If you encounter compatibility issues, we’ll work with you to find a suitable solution. This may involve suggesting alternative products or plugins that work better with your environment.
Before You Purchase
To minimize the chance of needing our help after purchase, we highly recommend taking these steps:
- Review Product Descriptions: Carefully review product descriptions and requirements to ensure the product meets your needs and is compatible with your existing software and plugins.
- System Requirements: Check the system requirements listed for each product. This will help you determine if your computer meets the minimum specifications to run the product smoothly.
- Free Demos (if available): Many of our products offer free demos or previews. Utilize these resources to test the product’s functionality before purchasing.
Contact Us
If you have any questions or encounter issues with a product, please don’t hesitate to contact us through our support channels. We’ll be happy to assist you!
Please Note:
- This policy does not apply to situations where a refund is required by law.
- t4template reserves the right to refuse support or a solution in cases of user error or misuse of the product.
We appreciate your understanding.
